Yes, nice experience. After my research on companion dolls, I had firmly made my decision and it was this site. The integrity of their website and the selection of their dolls offered spoke highly to my intuition. My intuition proved to be 100% correct as I have been more than completely satisfied their customer service. I received a product that is exactly as I ordered (please note that I made changes that the seller accommodated) In the time frame that they advertised and arrived undamaged.